UltraLink's Expanded Call Center Services
How many times have you been interrupted to answer HR and benefit questions?
When your employees need answers to HR and benefits-related questions, they
need it to be accurate and fast. Your employees need one place to go to find
the answers to their HR and benefits questions.
UltraLink's comprehensive call center services provide employees and managers
with accurate, consistent, and complete information regarding human resources
and benefits-related issues. Fully integrated with UltraLink's self-service
portal, the HR Answer Center
offers maximum cost savings while further reducing the administrative and
transaction workload on your HR administrative staff.
The HR Answer Center
services combine a full-service call center with online self-service tools to
provide your managers and employees with immediate access to HR and
benefits-related information they need, so you can stay focused on your
company's business.
Flexible to Meet Your Needs
The HRAC services enable you to outsource many different types of calls and
allow you to focus your efforts on more strategic and elevated initiatives. You
may select services from the HR Answer Center's three levels; HRAC Basic™, HRAC
Advanced™ and HRAC Professional™, to ensure the support level is
cost-appropriate and meets your specific needs.
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HRAC
Professional™
HR Answer Center
Professional Services are designed to facilitate complex and
time-consuming tasks. Services
Include:
claims resolution, leave tracking, advanced
new hire and termination services, advanced surveys and employee relations
issue resolution.
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HRAC
Advanced™
HR Answer Center
Advanced Services are designed to facilitate HR and benefits-related inquiries
and provide advanced employee support. Services
Include: Answering Scripted HR questions, eligibility research, PCP
collection, inbound surveys, initial termination services.
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HRAC Basic™
HR Answer Center Basic
Services are designed to provide enrollment support and answer scripted
benefits-related questions. Services
Include: Enrollment support, answer plan inquires and
participant verifications, fulfillment, retiree enrollment support, and
basic dependent verification services.
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HRAC Special
Projects™ One Time & Seasonal
Projects. UltraLink's services are available to help HR Departments
with open enrollment crunch times. All HRAC services are available
to meet your project based needs.
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